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retrieving_forgotten_passwords [2016/09/03 12:58]
ben
retrieving_forgotten_passwords [2019/04/12 01:54] (current)
ben [Reseting Passwords in Backlight 2]
Line 1: Line 1:
 ====== Retrieving Forgotten Passwords ====== ====== Retrieving Forgotten Passwords ======
 +
 +Backlight 1 and Backlight 2 use different mechanisms for handling forgotten passwords
 +
 +==== Retrieving passwords in Backlight 1 ====
  
 There are two hidden functions for retrieving admin passwords: There are two hidden functions for retrieving admin passwords:
Line 14: Line 18:
  
 **(replacing yoursite.com with your actual domain)** **(replacing yoursite.com with your actual domain)**
 +
 +
 +==== Reseting Passwords in Backlight 2 ====
 +
 +Backlight 2 provides a mechanism to reset passwords. ​ To access this:
 +
 +  - Click on //Forgotten Your Password?// on the login page.
 +  - Provide your Username and associated Email
 +  - Click //Send Password Reset Link//
 +  - Check your email for a Backlight Reset Link
 +  - Click on the link provided
 +  - Enter a new password
 +
 +In the event that you are not able to receive the email in step 4:
 +
 +  - Complete steps 1 to 3 above, if you haven'​t already done so
 +  - Log in to your server via FTP
 +  - Find the most recent log file under **backlight/​data/​admin/​logs**
 +  - Open the file and look for the most recent entry. ​ This will contain a password reset link.
 +  - Copy-and-paste the link into your browser address bar
 +  - Enter a new password
 +
 +**Note: ** If you have initiated the sending of more than one password reset link, then only the most-recent link can be used.
 +
retrieving_forgotten_passwords.1472907510.txt.gz ยท Last modified: 2016/09/03 12:58 by ben