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Retrieving Forgotten Passwords

Backlight 1 and Backlight 2 use different mechanisms for handling forgotten passwords

Reseting Passwords in Backlight 2

Backlight 2 provides a mechanism to reset passwords. To access this:

  1. Click on Forgotten Your Password? on the login page.
  2. Provide your Username and associated Email
  3. Click Send Password Reset Link
  4. Check your email for a Backlight Reset Link
  5. Click on the link provided
  6. Enter a new password

In the event that you are not able to receive the email in step 4:

  1. Complete steps 1 to 3 above, if you haven't already done so
  2. Log in to your server via FTP
  3. Find the most recent log file under backlight/data/admin/logs
  4. Open the file and look for the most recent entry. This will contain a password reset link.
  5. Copy-and-paste the link into your browser address bar
  6. Enter a new password

Note: If you have initiated the sending of more than one password reset link, then only the most-recent link can be used.

Retrieving passwords in Backlight 1

There are two hidden functions for retrieving admin passwords:

To retrieve passwords for all users visit:

(replacing with your actual domain)

This creates a file on your server that can be accessed via FTP at /backlight/data/admin/password.txt. The file includes a list of usernames and passwords for all users.

The password file can be removed by visiting:

(replacing with your actual domain)

retrieving_forgotten_passwords.txt · Last modified: 2019/07/06 07:56 by matthew